Contact Us
Address
West of Beixiaoliang Village, Daliang Town, Wuqing District, Tianjin, China
FREQUENTLY ASKED QUESTIONS
We have summarized the answers to some common questions, from which you can obtain answers
01
What is production lead time?
Regular orders: 7–15 working days; customized orders: 12–25 days, depending on quantity and complexity.
02
What quality tests are performed?
Products pass material, wear resistance, anti-slip, color fastness, VOC, and flame-retardant tests before delivery.
03
Do you offer customization services?
Yes. We customize size, material, pattern, color, and functions like flame retardant or anti-slip.
04
Is deposit required for orders?
Yes. Customized orders require a 30%–50% deposit; balance paid after production and inspection.
05
Are bulk purchase discounts available?
Yes. Discounts increase with order volume, starting from 1,000 square meters or long-term cooperation.
06
Do you provide product samples?
Yes. Regular samples are free; customized samples require a small fee. Delivery takes 1–3 days.
07
What shipping methods are offered?
Sea, land, air, or express delivery available. We support worldwide delivery to designated locations.
08
Do products have warranty?
Yes. Warranty period is 1–3 years, covering manufacturing defects under normal use conditions.
09
How can I contact you?
Contact us via website chat, email, phone, or message form. Response within 24 hours.